Service and Support
Our goal is to provide you with excellent customer service and the right solutions for your business needs the first time you contact us.
We are confident our Business Sales Team is trained, equipped and have the tools to fulfill your needs. We also recognize that there may be a time when we fall short of our goals. In this case, should you wish to express your comments and concerns we would like to hear from you on how we can improve.
How to escalate your concerns
The steps below explain how you can escalate your concerns, comments and/or suggestions.
Step 1 – Business Sales
Contact Business Sales by Phone:
1-877-813-1727
Or by regular mail at:
P.O. Box 8660,
Station “A”
Halifax, Nova Scotia, B3K 5M3
Step 2 – Team Leader
If our Business Sales Team is unable to resolve your concerns please call and ask to speak with a supervisor.
Step 3 – CEO's Office
While most concerns are resolved before this step, if you are not completely satisfied, please contact our CEO's Office.
Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with Eastlink, you have the option to consider: the Commission for Complaints for Telecom-television Services (CCTS).
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom services and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, or internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.
To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.