Operator Connect for Microsoft Teams.

We enable organizations to leverage Microsoft Teams phone system functionality and connect via Operator Connect to the Public Switched Telephone Network (PSTN). 

For Businesses with Microsoft Teams users across the country or the globe, Operator Connect enables businesses to select operators by region. Operator Connect is easy to deploy via the graphical user interface (GUI). Activating and deactivating users in Operator Connect is also easy and new phone numbers can be added quickly, and old ones easily removed.

Operator Connect is best suited for businesses that do not have complex requirements to support legacy phone services. See also Direct Routing for Microsoft Teams

Eastlink has been delivering SIP trunking since 2012 and enabling Microsoft Teams® since 2019. Specific to Microsoft Teams®, Eastlink has been helping to migrate thousands of users from PBX/Centrex, with thousands more under contract moving through implementation.

Eastlink has successfully enabled Microsoft Teams® across numerous market sectors including general business, higher education, and government organizations. Projects have ranged from less than 100 to 1’000’s of users. 

Eastlink proactively helps our customers understand the potential of replacing their current phone system, primarily with Microsoft Teams® and then addressing ancillary plain old telephone service (POTS) needs with Eastlink’s hosted wireline voice solutions.

Eastlink understands the importance of reliable and secure Voice services.

Operator Connect for Microsoft Teams is a secure cloud based solution.

Microsoft partners with only the most reputable and secure carriers like Eastlink. Operator Connect uses industry-standard security measures to protect calls made through Teams. So, businesses can be confident that their conversations are secure.

There are cases where a customer will implement Direct Routing for their primary locations and/or where they need to integrate with legacy voice/phone system elements, and use Operator Connect for their more remote users.

Eastlink’s approach is to work  with the customer to determine  which approach is appropriate.

Customers who migrate to Microsoft Teams phone system may require other phone services to support elevators, fax, emergency phones and specialized functionality. We offer a full portfolio of hosted phone services to address these needs.

If a customer is interested in leveraging Microsoft Teams® to potentially replace their PBX/Centrex Phone services what is the first step?
It all starts with a conversation. 

Eastlink’s Business team looks forward hearing about what you are considering, sharing our experience, exploring the possibilities, and discussing with you how we can best help you. 

Please reach out to your Eastlink Business Dedicated Account Manager or send us an email to get the conversation started at [email protected].